Sounds like a terrible case. Perhaps you can provide more details here at their page, probably would help others who come across such company to avoid them https://www.hometrust.sg/interior-designers/enix-creation
Would like to warn fellow reno mate to avoid this contractor at all cost.
I had a nightmarish experience with Enix Creation, who turned out to be extremely unresponsive, unprofessional, and ultimately a fraud. From the start, communication was slow, and they frequently missed scheduled meetings without notice. The work they did manage to start was subpar and incomplete, with glaring flaws. The worst part came when they abruptly ceased all work and disappeared with a significant portion of the payment, leaving my house unfinished and me out of pocket. Despite numerous attempts to resolve the issue, they have remained completely uncontactable. Avoid Enix Creation at all costs if you want a reliable and trustworthy contractor.